Terms And Conditions

Last updated: 15/09/2025

Welcome to Alluraa. By accessing or using our website https://alluraa.co.uk, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Please read them carefully before using our site.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company; Alluraa, Located at 1, Dell Farm Road, Ruislip, HA4 7TX, England, UK.

1. Company Information

Alluraa (“we”, “us”, “our”) is an online fashion retailer based in London, UK.
For questions, please contact us at:
📧 Email: Admin@alluraa.co.uk
📍 Address: 1, Dell Farm Road, Ruislip, HA4 7TX, England, UK

2. Use of Website

  • You must be at least 16 years old to use this website, or must have parental permission and discretion if younger.
  • You agree not to misuse the website (e.g., hacking, introducing malware, or abusing features).
  • We reserve the right to restrict access or terminate accounts at our discretion.

3. Product Information

  • We make every effort to display product colours, descriptions, and pricing accurately.
  • Minor variations (e.g., due to screen resolution or fabric batches) may occur.
  • All photos and descriptions are ensured to match the original product as much as possible, but there could be slight variations due to camera, lighting, posture an angles.
  • All items are subject to availability.
  • Product Images & Content –
    • The product images and descriptions displayed on Alluraa are, in certain cases, provided directly by our third-party suppliers and manufacturers. We use these materials in good faith, on the understanding and assurance from our suppliers that they have the right to share and license such content.
    • While we make every effort to ensure that all materials are accurate and lawfully used, Alluraa does not independently verify the copyright ownership of all supplier-provided images. If you believe any image or content on our site infringes intellectual property rights, please contact us at admin@alluraa.co.uk, and we will promptly review and take appropriate action, including removal if necessary.

4. Orders & Payments

  • Placing an order constitutes an offer to purchase. We will confirm acceptance by email.
  • Payments must be completed at checkout using approved payment methods.
  • If we cannot accept your order (e.g., stock issues), we will notify you and refund any payment.

5. Pricing & Currency

  • Prices are displayed in GBP (£) and include UK VAT where applicable.
  • Delivery charges (if any) are shown separately at checkout.
  • We reserve the right to adjust prices at any time, but confirmed orders are unaffected.

6. Shipping & Delivery

  • Standard and express delivery options are available.
  • Estimated times are shown at checkout but are not guaranteed.
  • International customers are responsible for customs duties or taxes.

7. Returns & Exchanges

  • You may return unworn, unwashed items with original tags within 21 days of delivery. You can access the full Return Policy here.
  • To initiate a return, contact us at admin@alluraa.co.uk
  • Sale or personalized items may be non-returnable — see product page for details.

8. Intellectual Property

  • All text, images, designs, and branding on this site are property of Alluraa.
  • You may not copy, reproduce, or use our content without prior written permission.

9. Liability

  • We are not responsible for indirect losses (e.g., loss of profits, opportunities, or data).
  • Nothing in these terms limits your consumer rights under UK law.

10. Privacy & Data

Your privacy is important to us. Please see our Privacy Policy for details on how we collect and use your data.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms occasionally. Changes will be posted on this page with a revised date.

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